Introduction
Petra Play (“we,” “our,” “us”) is committed to delivering your ordered products safely, on time, and in perfect condition. This Shipping Policy outlines how we handle order processing, delivery, and related inquiries.
1. Order Processing
- Orders are typically processed within 1–3 business days after confirmation.
- You will receive an order confirmation email once your order is received.
- Custom or bulk orders may require additional processing time, which will be communicated at the time of purchase.
2. Shipping Methods and Delivery Time
- We deliver within the UAE.
- Standard delivery times:
- UAE: 3–5 business days
- Expedited shipping options may be available upon request.
3. Shipping Costs
- Delivery within the UAE is free on orders of AED 100 or more, and AED 19 on smaller orders.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to monitor the delivery status of your shipment.
5. Damaged or Lost Items
- Inspect your package immediately upon arrival.
- If items are damaged during transit or lost, contact us at Hello@PetraPlay.com within 48 hours.
- We will guide you through the replacement or refund process.
6. Returns and Exchanges
- For damaged, defective, or incorrect items, please contact us promptly.
- You can return an item within 15 days of delivery, and we pay the return shipping. Returns or exchanges must be pre-approved by Petra Solutions.
7. Contact Us
For any shipping-related inquiries, please contact:
Petra Play
📧 Hello@PetraPlay.com
📞 +971 56 550 4400