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Terms and Conditions

Introduction 

Welcome to Petra Play (“we,” “our,” “us”). These Terms and Conditions govern your access to and use of our website [www.petraedu.com], online store, and related services. By visiting or making a purchase through our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our site.

1. Use of the Website  

  • You must be at least 18 years old or have parental consent to use this website.
  • You agree to use the site only for lawful purposes and in accordance with these Terms.
  • Unauthorized use of this website, including attempting to disrupt, damage, or copy content, is prohibited.

2. Products and Services   

  • We make every effort to ensure all products and services displayed on our website are described and represented accurately.
  • We reserve the right to modify, update, or discontinue any product or service without prior notice.
  • Availability of products may vary and is not guaranteed until order confirmation.

3. Shipping and Delivery  

Please refer to our Shipping Policy page for detailed information regarding order processing times, delivery methods, and shipping charges.

4. Returns and Refunds  

Please refer to our Return & Refund Policy page for information about product returns, exchanges, and eligibility for refunds. Approved refunds will be processed to your.

5. Intellectual Property  

  • All website content, including text, graphics, images, logos, videos, and design elements, is the intellectual property of Petra Play.
  • You may not copy, reproduce, distribute, or use any materials without written consent from us.

6. Limitation of Liability  

  • Petra Solutions is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services.
  • We do not guarantee that the website will be error-free, uninterrupted, or free from harmful components.

7. Privacy  

    Please review our Privacy Policy to understand how we collect, store, and use your personal information.

    8. Governing Law  

    These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be handled exclusively by the competent courts in the UAE.

    7. Contact Us  

    If you have questions about these Terms, please contact:

    Petra Play
    📧 Hello@PetraPlay.com
    📞 +971 56 550 4400

    Secure Payments

    Shop with total peace of mind. We use bank-level encryption to ensure your personal details are always safe and sound.

    Fast & Free Delivery

    The fun shouldn’t wait! We offer fast shipping across the region, with free delivery on all qualifying orders.

    Prompt Support

    Have a question about a product or need a spare part? Our expert support team is ready to assist you anytime.

    Exclusive Rewards

    Join the Petra Play family for early access to new building sets, special member discounts, and the perfect gift ideas.